Frequently Asked Questions

We offer the following payment methods:

Credit/Debit card Payment by Paypal
Credit/Debit cards by Paypal can be used in our website to make secure online payments. We do not add surcharges for Credit/Debit card payments by Paypal. We accept the following Credit/Debit cards:

- Mastercard
- Visa
- American Express, etc.


Advance Payment
For advance payments you will receive a proforma invoice by e-mail, fax or regular mail. Products will be shipped once we have received full payment.


Payment by Invoice
We offer government and some educational organisations the possibillity to pay by invoice. If you have any questions about payment by invoice please contact us.

These Colissimo (La Poste France) rates are in euro's, excluding VAT, per order.

Shipment Costs -
All orders within the European Union are shipped with Colissimo (La Poste France) Standard service.


International Shipments -
Our products can be shipped to all EU countries. International orders are shipped by Colissimo (La Poste France). For international shipments to EU countries we charge fixed rates. Products can also be shipped using the "UPS Express Plus", "UPS Express" or "UPS Express Saver" services at additional cost.


Shipments outside the European Union -
Our products can also be shipped to countries outside the EU. International orders from outside the EU are shipped with Colissimo (La Poste France). For shipping rates or more information please contact us.


Transport Damage -
If you should receive a shipment which has been damaged or opened during transport please report this to the carrier right away. Also contact FRADOTI.COM to report the transport damage:
- E-mail: sales@fradoti.com

If transport damage is not reported by the receiver on delivery the damage will be the receivers responsibility.

Delivery Time

Each product a delivery time are shipped the same day, if ordered and paid for before 12:00. The total transit time of a Colissimo (La Poste France) shipment depends on the specific destination country.

When you submit a request to close your account, we'll send an email to your registered email address and to your "fradoti.com" Messages within 24 hours letting you know we've received it.

The right to have your personal data (including personal information) deleted depends on the privacy regulations in place which vary by country and region. The General Data Protection Regulation ("GDPR") identifies the right to have your personal data deleted, this right is known as the "right to erasure". At "fradoti.com", we extend the right to delete your data to all users, regardless of a country or region's regulation.